Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

When you submit our quote request or contact form, we collect:

• Full name
• Email address
• Phone number
• Project details (service type, square footage, project description)

We do not collect payment information, Social Security numbers, or government-issued ID numbers through our website.

1.2 Information Collected Automatically

When you visit our Site, standard web server logs may capture:

• IP address
• Browser type and version
• Pages visited and time spent
• Referring URL
• Device type and operating system

1.3 Third-Party Services

Our Site integrates the following third-party services that may collect data independently:

• Google Maps Embed — Used to display our office location. Google's privacy policy governs this data: policies.google.com/privacy
• Google Fonts — Used to load web typography. Google may log font requests. Google's privacy policy applies.

2. How We Use Your Information

We use the information we collect to:

• Respond to your quote request or inquiry within 24 business hours
• Communicate project details, estimates, and scheduling
• Improve the content and usability of our Site
• Comply with applicable legal obligations
• Protect against fraudulent or malicious activity

We do not use your information to send unsolicited marketing emails without your consent, and we do not sell, rent, or trade your personal information to third parties.

3. Data Retention

We retain your contact and project inquiry information for a period of up to 3 years from the date of last communication, consistent with standard Florida business record-keeping requirements. If you request deletion of your data, we will honor that request within 30 days, subject to any legal hold obligations.

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. Our Site uses HTTPS encryption for all data in transit. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

In accordance with the Florida Information Protection Act (§ 501.171, Fla. Stat.), we will notify affected individuals and the Florida Department of Legal Affairs within 30 days of discovering a breach of security involving unencrypted personal information.

5. Sharing of Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service Providers: Third-party vendors who assist in operating our website or business (e.g., email hosting), bound by confidentiality obligations
• Legal Compliance: When required by law, court order, or government authority
• Business Transfer: In connection with a merger, acquisition, or sale of company assets, with prior notice provided
• Safety: To protect the rights, property, or safety of our company, employees, or others

6. Cookies

Our Site does not currently use first-party cookies or tracking pixels. Third-party services (Google Maps, Google Fonts) may set their own cookies subject to their respective privacy policies. You may configure your browser to refuse or delete cookies at any time.

7. Children's Privacy

Our Site is intended for business and adult use only. We do not knowingly collect personal information from children under the age of 13. If we learn that we have inadvertently collected such information, we will promptly delete it.

8. Your Rights (Florida & U.S. Residents)

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of any future marketing communications

To exercise any of these rights, contact us at info@artisticterrazzofl.com or call +1 (305) 850-4880.

9. External Links

Our Site may contain links to external websites (e.g., Google Maps, project portfolio). We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies independently.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Site following the posting of changes constitutes your acceptance of such changes.

11. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of the State of Florida. Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts located in Miami-Dade County, Florida.

12. Contact Us